Tier 2 IT Support Technician

About the role

Responsibilities Position Summary     Peraton is seeking a highly motivated and detail-oriented Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The successful candidate will support mission-critical systems and end users in a secure classified environment, ensuring continuity of operations and exceptional customer service.    This role requires strong troubleshooting skills, experience supporting enterprise IT environments, and the ability to work effectively within classified and regulated operational environments.    Key Responsibilities     Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments   Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues   Perform installation, configuration, imaging, deployment, and maintenance of desktop and laptop systems   Support account maintenance activities including password resets, account unlocks, permissions, and group membership changes   Configure, troubleshoot, and maintain printers and other endpoint peripherals   Coordinate and execute user workstation relocations and office moves   Maintain accurate inventory records for classified and non-classified IT assets   Manage lifecycle tracking of IT equipment including procurement recommendations, replacement planning, excess processing, and end-of-life (EOL) disposition   Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives   Ensure compliance with federal security policies, configuration standards, and operational procedures   Document technical issues, resolutions, and support activities within ticketing systems   Escalate complex issues to Tier 3 engineering teams when required   Provide excellent customer support while operating in a high-security, mission-focused environment Qualifications Required Qualifications   0 years with BS/BA; 4 years with a HS diploma Experience supporting Windows desktop operating systems and Microsoft Office products   Experience with desktop imaging and deployment technologies   Familiarity with Active Directory account administration and group policy concepts   Experience troubleshooting printers, desktop hardware, and peripheral devices   Strong understanding of IT asset inventory management and lifecycle processes   Experience supporting users in classified or regulated environments preferred   Excellent written and verbal communication skills   Strong organizational skills and attention to detail   Ability to work independently and collaboratively within a team environment   Active TS/SCI or Q/SCI clearance    Preferred Qualifications   Prior experience supporting Department of Energy  Bachelor's degree Familiarity with DOE, DoD, or IC cybersecurity and operational requirements   Experience with ticketing systems such as ServiceNow or Remedy   Knowledge of endpoint management and enterprise deployment tools   Experience with secure handling procedures for classified systems and equipment  Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure. Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.