Sr. Director, Operations

About the role

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    What this job involves   -   The   Sr   Director,   Operations   serves as a business partner   and leader   to the local   Leasing Advisory   business in JLL’s   Philadelphia and Heartland region. The position will partner closely with the   local Broker Lead, with specific oversight for Brokerage operations. We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes.   This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and   Technology   enabling programs that improve productivity and expand capacity at all levels in the market.    The role   provides   a unique opportunity with exposure to all aspects of the business in a fast-paced environment. Reports to the   Head of Operations, Central Region.   Responsibilities include:     Overall:   Serve s   as strategic partner to local broker lead( s)  as   well as   key   operating partner to all corporate functions and platform partners   Oversees   local   o perations   team s,   s ales   c oordinators,   a nalysts   and   t ransaction   m anagers   Drives operational excellence   through clear policies,   procedures   and process   Plan s   and execute s   market   strategy planning sessions   to   establish   annual business priorities   Drives accountability and   execution of business line strateg ies       Budgeting & Planning:    Provides input on budget with process improvement recommendations   Oversees expense management   and   monitors T&E policy adherence   Proactively t racks key performance indicators   and ensures metrics are met or exceeded   P artners with Finance on   quarterly   financial / operating   review s     People Management:    Develops and motivates high-performing operations teams   Manages day-to-day activities   for   local operations managers   and oversees the management of s ales   c oordinators,   a nalysts   and   t ransaction   m anagers   Leads talent management, including performance reviews, conflict resolution,   and development   Manages   annual compensation   planning   for the market   Evaluates   support team structure strategically   and makes recommendations   Partners with broker leads on recruitment   Works with Regional Leads and Legal on broker separations   Works with   HR     and operations managers   for hiring and onboarding     Business Line Management Support:   Coordinates business line/   producer team meetings   A ssists   with in-bound business tracking   P rovides data analysis for production tracking and pursuits   C oordinates real estate licensing, training, and compliance     Culture & Client Events:    Executes culture and client events   in the local market   P artners with committee leads and function groups for fluid coordination   Collaborates with marketing to drive clear communication strategy within market   S erves as liaison for local BRGs       Interested?    An ideal candidate would need to have the following qualifications:   Required    10 +   years prior management experience and prior business operations experience   –   in   c ommercial real estate industry a plus   Strong background and work experience in Finance, P&L / budget oversight   Demonstrated leadership ability with collaborative management style   Critical thinker with high emotional intelligence and strong conflict management ability   Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as   appropriate;   understanding   of P&L   Proven experience developing   high performance   team s;   high employee engagement and effective delegator   Excellent project management ability;   solution oriented,   organized   and   resourceful   Demonstrated commitment to high professional ethical standards   Comfortable working in a fast-paced sales environment   Travel required ( approximately 10-25 %)     Preferred    Bachelor’s degree in Business Administration, Finance, or related / equivalent    If this job description resonates with you, we encourage you to apply even if you   don’t   meet   all   the requirements.    We’re   interested in getting to know you and what you bring to the table!   This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Wayne, PA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary  Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.