Senior Patient Services Specialist

About the role

Responsible for variety of tasks related to the greeting, interviewing and registration of patients. This includes but is not limited to, obtaining patient demographics, insurance information and verification, explanation of various medical forms and policies, obtaining signatures, discussions on financial responsibilities, collection of monies and initiation of the proper episode of care. Processes required information on all patients according to departmental and interdepartmental policies and procedures while adhering to the patient focused admissions process. Performs all other duties assigned such as filing keyboarding, answering telephone, etc. Is able to work effectively and calmly with frequent interruptions, in a rapid-paced environment. Accountable to obtain timely and accurate information. The Senior Patient Services Representative works independently while performing duties in all areas of the clinic office setting. This position may be responsible for training new hires. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence St. Mary Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.    Shift Details: Full-time, 40 hours weekly, Day shift Required Qualifications: 4 years of experience in a healthcare related field, specifically patient access, insurance eligibility verification/authorization, billing/electronic claims submission, or collection of accounts receivable. Computer and/or data entry experience. Experience with Microsoft Office applications including Word, Excel, and Outlook. Preferred Qualifications: Previous hospital admitting experience. Any equivalent combination of education and experience that provides the employee with the knowledge, skills, and ability to perform the work will be considered. Why Join Providence?    Our best-in-class benefits  are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission  of caring for everyone, especially the most vulnerable in our communities.  Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at  providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the  Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.