Senior Manager, Global Commercial Training

About the role

Senior Manager, Global Commercial Training Department: Retail - Corporate Employment Type: Full Time Location: Los Angeles HQ Reporting To: Tara Shanahan Compensation: $135,000 - $155,000 / year Description SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets. The Senior Manager, Global Commercial Training develops the training strategy, content, and standards for SKIMS’ global physical channels, including full-price, outlet, franchise, and multi-brand environments. Key Responsibilities Location: Los Angeles, CA - Hybrid office work schedule  Travel: Up to 75% Strategy & Content Develop the global training roadmap and define required skills and behaviors by role and channel.  Translate commercial, brand, product, operational, and people priorities into scalable programs and tools.  Partner with Retail and cross-functional leaders on annual and seasonal business priorities, ensuring training plans proactively support key launches, campaigns, product moments, and peak periods.  Lead the learning strategy for new store, market, and channel launches, ensuring teams are prepared to deliver SKIMS brand, product, service, and selling standards.  Manage and develop the Manager, Retail Learning Design, ensuring high-quality, adaptable content. Commercial & Brand Execution  Build capabilities in product storytelling, styling, selling, client engagement, service, and operational execution.   Embed the SKIMS selling model and brand standards across all physical consumer touchpoints.   Partner with commercial leaders to identify performance gaps and develop targeted learning solutions that support key sales, service, and client KPIs.   Build the capabilities of store and field leaders to coach selling behaviors, reinforce standards, and sustain learning within their teams.  Maintain a consistent in-field presence across markets and channels, observing the customer and employee experience firsthand, identifying capability gaps, and translating insights into actionable learning solutions. Provide real-time coaching and feedback to leaders and teams in the field to reinforce standards and improve execution. Delivery & Performance Own global onboarding and ongoing development, selecting the most effective digital, live, and in field formats. Personally facilitate high-impact training experiences, including leadership development, commercial training, new market and store openings, key business moments, and other strategic learning initiatives. Set the standard for facilitation excellence globally, modeling engaging, branded delivery and coaching others to consistently deliver against that standard.  Equip leaders with content, facilitation tools, standards, and certification requirements.   Build and maintain a global approach that develops strong facilitators and drives consistency in learning delivery across regions and channels.   Define success measures for global learning initiatives, using field insights, learner feedback, behavioral change, customer experience, and commercial performance to evaluate impact and continuously evolve programs.   Use performance data and field observations to proactively identify capability gaps and inform future learning priorities.  Partnerships & Governance Partner across Commercial, Retail Operations, Retail Multibrand, HR, Product, Brand, Operations, and Legal. Maintain global consistency while enabling appropriate regional and channel adaptation. Oversee learning records, compliance reporting, and LMS governance. Qualifications  Los Angeles-based with the ability to travel domestically and internationally up to 75%  Bachelor’s degree or equivalent experience in Learning & Development, Organizational Development, Retail Training, Commercial Enablement, Business, or a related field.   8+ years of experience in Learning & Development, commercial training, retail training, sales enablement, or a related function within a global, multi-channel retail or consumer brand.   3+ years of experience leading and developing learning professionals, with demonstrated ability to set direction, provide meaningful feedback, and elevate the quality and impact of learning programs.   Demonstrated experience developing and executing global or multi-market learning strategies aligned to commercial priorities, brand standards, customer experience, and business performance.   Deep understanding of retail and commercial environments, including selling, service, client engagement, product storytelling, styling, and operational execution.   Proven ability to translate commercial, brand, product, operational, and people priorities into clear skills, behaviors, learning programs, and field-facing tools.   Experience building scalable learning programs across multiple channels, markets, and employee populations while balancing global consistency with appropriate regional adaptation.   Experience leading onboarding, ongoing development, product education, selling and service programs, leadership capability, and/or new market and store opening training.   Strong commercial acumen with demonstrated ability to identify performance gaps and connect learning strategies to measurable business outcomes and KPIs.   Experience developing or overseeing facilitator-led, digital, field-based, and blended learning programs, with a strong understanding of adult learning and instructional design principles.   Experience establishing learning standards, facilitator or trainer enablement, certification programs, content governance, and scalable learning processes.   Strong understanding of learning technology and LMS platforms, including learning administration, reporting, compliance, and governance.   Exceptional communication, facilitation, and executive presentation skills, with the ability to influence and build credibility with senior leaders and cross-functional partners.   Demonstrated ability to partner effectively across Commercial, Retail, Franchise, Wholesale, HR, Product, Brand, Operations, and Legal in a highly matrixed organization.   Strong program management and organizational skills, with the ability to lead multiple complex, global initiatives simultaneously from strategy through execution.   Comfortable leveraging digital learning platforms, AI tools, and emerging learning technologies to improve the scalability, effectiveness, and efficiency of training.   Comfortable operating in a fast-paced, rapidly evolving global environment with a high degree of ownership, adaptability, and judgment.  Benefits, Culture and Perks Benefits and Culture Up to 100% Company Paid Healthcare (medical, dental, vision)  Kind Body Fertility Benefits    401(k) savings plan with up to 4% match  Unlimited PTO   Full Access to LinkedIn learning  Employee Discounts   Perks (HQ Location) Free weekly catered lunch at HQ – M/T/W/Th Dog-Friendly office on a Thursday and Friday Free Swag Giveaways   Annual Holiday Party  Annual Summer Party   Invitations to pop-ups and other company events   Complimentary daily office snacks and beverages