Senior Manager, Digital Product Management (Ductless and VRF Digital Solutions)

About the role

About this role C arrier is redefining how Ductless (DLS) and Variable Refrigerant Flow (VRF) systems  operate  — embedding intelligent connectivity, remote diagnostics, AI-driven optimization, and ecosystem-wide integration across residential and light commercial environments.   We are seeking a Senior Manager of Product Management to lead digital strategy and execution across DLS and VRF — two technically sophisticated, high-growth segments.   This is a domain leadership role. You will define strategy, lead a team of Product Managers, and deliver measurable business impact across connected assets, analytics, and service enablement. You will  operate  at the intersection of hardware engineering, firmware, cloud, IoT, analytics, and commercial strategy — shaping how physical systems become intelligent platforms.   Key Responsibilities Own the digital strategy and multi-year roadmap across DLS and VRF   Lead and develop a team of Product Managers   Deliver scalable, reliable digital capabilities at global scale   Drive measurable business outcomes — not just ship features   Influence hardware, controls, and connectivity decisions early in product development   Identify  convergence and reuse opportunities across product lines   Strategy & Differentiation   Define a 2– 3-year  digital vision across DLS and VRF aligned to residential and light commercial growth strategy   Identify  high-impact opportunities in predictive analytics, remote diagnostics, AI optimization, and energy intelligence   Shape domain-level differentiation through software and connected services   Align with broader Carrier digital platform and data initiatives   Execution at Scale   Establish disciplined roadmap governance across multiple workstreams   Oversee backlog prioritization and release sequencing   Ensure technical scalability, reliability, and performance   Balance speed with operational rigor   Business & Commercial Impact   Define and own domain-level KPIs tied to connected penetration, adoption, service efficiency, and revenue enablement   Build and defend business cases for digital investments   Partner with Commercial and Finance leaders to deliver measurable ROI   Drive connected asset growth across both portfolios   Technical & Systems Leadership   Engage deeply in architecture decisions across firmware, IoT connectivity, APIs, cloud platforms, and enterprise integrations   Ensure seamless integration into Carrier’s broader digital ecosystem (Smart Home App, Service Tools, Portals, Analytics Platforms)   Champion scalable, reusable platform components   People Leadership   Lead, coach, and elevate Product Managers   Raise the bar on product discovery, prioritization, and outcome accountability   Build a culture of ownership, clarity, and disciplined execution   Required Qualifications Bachelor’s Degree   8  + years  of product management experience in complex, connected, or technical B2B environments     Preferred Qualifications Experience owning strategy and execution across a meaningful product domain   Prior experience leading and developing Product Managers   Strong technical fluency across IoT systems, hardware-software integration, APIs, and cloud platforms   D emonstrated ability to drive measurable business outcomes   Executive presence and comfort  operating  in a matrixed, engineering-heavy environment   Experience in HVAC, building automation, industrial IoT, or advanced equipment systems is highly valued.