Senior Assistant Director, Transfer Admissions

About the role

Title:  Senior Assistant Director, Transfer Admissions Position Type: Staff Full-Time Days Per Week: M-F Hours Per Week: 40 VP Area: Admissions and Financial Aid Department: Admissions Location:  Queens Campus - Charlotte Position Summary The Senior Assistant Director of Transfer Admissions provides strategic leadership and day-to-day management of transfer student recruitment and admissions for Queens University of Charlotte. Reporting to the Dean of Undergraduate Admissions, this position is responsible for developing and executing a comprehensive transfer enrollment strategy designed to increase transfer inquiries, applications, admitted students, and enrollment. Serving as the primary admissions leader for the transfer student population, the Senior Assistant Director manages the full transfer recruitment lifecycle—from prospect identification and application generation through application evaluation, admission, enrollment, and transition to Queens. The position develops recruitment strategies and transfer pathways that make Queens an accessible and compelling destination for students seeking to complete their undergraduate education. A significant focus of the role is establishing and strengthening relationships with community colleges, four-year institutions, advisors, faculty, community-based organizations, and other partners that can create sustainable transfer pipelines to Queens. The Senior Assistant Director will work collaboratively across the University to simplify the transfer experience, improve transfer credit transparency, strengthen articulation and pathway agreements, and ensure prospective transfer students receive personalized and timely support throughout the enrollment process. Benefits of Working at Elon As an Elon University employee, you’ll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon’s personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities. Elon University’s home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you’ll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation’s premier travel destinations. Employees at Elon enjoy a generous and comprehensive benefits package that includes: 28 annual days off, including holidays and vacation. Immediate tuition remission for undergraduate courses Tuition remission for approved graduate-level courses after 12 months of employment. Retirement plan with an 8 percent contribution from the university. Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic. Free use of campus fitness facilities. Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics. Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities. Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service. Employees at Elon enjoy a generous and comprehensive benefits package that includes: 28 annual days off, including holidays and vacation. Immediate tuition remission for undergraduate courses Tuition remission for approved graduate-level courses after 12 months of employment. Retirement plan with an 8 percent contribution from the university. Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic. Free use of campus fitness facilities. Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics. Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities. Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon’s principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one’s identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service. Minimum Required Education and Experience Bachelor's degree from an accredited institution and progressively responsible experience in undergraduate admissions, enrollment management, student recruitment, advising, higher education, or a related field. Demonstrated ability to manage multiple priorities, build relationships, communicate effectively with students and families, analyze enrollment data, and work collaboratively across institutional departments. Strong written, verbal, presentation, organizational, and interpersonal communication skills are required, along with the ability to travel and work occasional evenings and weekends in support of recruitment activities. Preferred Education and Experience Master's degree and three or more years of progressively responsible experience in college admissions or enrollment management preferred. Experience with transfer recruitment, community college partnerships, articulation agreements, transfer credit processes, application evaluation, and transfer student enrollment is strongly preferred. Experience using Slate or another higher education CRM and demonstrated success using data, communication strategies, and relationship management to generate applications and increase enrollment are also preferred. Knowledge, Skills, and Abilities Develop, implement, and continuously evaluate a comprehensive transfer recruitment and enrollment plan for Queens University of Charlotte, with responsibility for meeting annual transfer inquiry, application, admission, deposit, and enrollment goals. Lead transfer student application generation strategies, including targeted outreach, digital and CRM campaigns, community college recruitment, transfer fairs, on-campus and virtual programming, re-engagement campaigns, and direct student communication. Manage assigned transfer applicants throughout the admissions funnel, providing high-touch counseling regarding admission requirements, academic programs, transfer credits, financial aid and scholarships, enrollment deadlines, and next steps. Review and evaluate transfer applications and academic credentials and render or recommend admission decisions consistent with University policies and enrollment objectives. Serve as the primary admissions liaison for transfer recruitment partnerships with community colleges and other institutions, with particular attention to developing sustainable pipelines throughout Charlotte, the greater Carolinas, and other strategic markets. Identify, develop, and maintain articulation agreements, transfer pathways, institutional partnerships, and other initiatives that provide students with clear pathways to completing a Queens degree. Collaborate with academic leadership, faculty, the Registrar, Financial Aid, Student Financial Services, Advising, Student Life, and other campus partners to create a seamless transfer experience from initial inquiry through enrollment. Work with academic and administrative partners to improve the transparency, speed, and communication of transfer credit evaluations so prospective students understand how previously earned credits apply toward a Queens degree. Develop relationships with community college transfer advisors, counselors, faculty, administrators, and student organizations and maintain a consistent Queens presence at key transfer partner institutions. Plan and execute transfer-specific recruitment and yield programming, including Transfer Information Sessions, Instant Decision Days, Transfer Open Houses, community college visits, advising appointments, virtual events, and admitted student programming. Develop targeted recruitment strategies for students who may be strong transfer candidates, including community college students, students at four-year institutions, adult learners, stopped-out students, and students seeking a different academic or campus experience. Utilize Slate CRM and institutional data to manage the transfer funnel, develop communication campaigns, track student engagement, identify enrollment opportunities, and measure recruitment effectiveness. Monitor transfer enrollment data and regularly report on inquiries, applications, admits, deposits, enrollment, conversion rates, geographic trends, partner performance, academic interests, and other key performance indicators. Conduct regular analysis of transfer markets and competitor institutions to identify emerging opportunities, enrollment barriers, and potential new institutional partnerships. Partner with Enrollment Marketing to develop transfer-specific communications, web content, print materials, digital campaigns, and student stories that clearly articulate the value of transferring to Queens. Ensure transfer recruitment messaging highlights Queens' distinctive academic experience, personalized education, location in Charlotte, career preparation, internship opportunities, faculty engagement, student life, and pathways to degree completion. Represent Queens at community colleges, college fairs, transfer fairs, conferences, community organizations, and other recruitment events. Regional travel and occasional evening and weekend work are required. Serve as an advocate for transfer students across the University, identifying barriers within the recruitment and enrollment process and recommending solutions that improve access, service, conversion, and student experience. Participate as a collaborative member of the Undergraduate Admissions leadership team and support broader University enrollment initiatives as assigned by the Dean of Undergraduate Admissions.   Job Duties Recruitment Management: Consult with Operations/Communications to create and maintain a communication plan for transfer, readmit, spring admit, non-degree and ABSN seeking students from the point of application through enrollment   Regularly review and recommend edits for admissions decision letters and correspondence related to transfer and special applications   Collaborate with University Communications in the creation and editing of the transfer brochure  Create and maintain regular email and calling campaigns for ABSN, transfer and spring admission populations  Collaborate with offices that support transfer and special population enrollment including, but not limited to the offices of Residence Life, Financial Aid, Academic Advising and Support, Registrar, and New Student Orientation  Advocate for transfer and special populations in the admissions, housing, and scholarship processes  Serve as the office liaison to the Nursing department Application Management:   Articulate and execute admissions standards for all special populations   Evaluate applications and make consistent and appropriate decisions utilizing the university's admissions policy   Review and recommend edits for all population applications  Manage the awarding of the Transfer Engagement Scholarship  Support First-Year application review Strategic Planning / External Partner Support: Analyze and interpret application reports to drive strategy in recruitment process   Develop yield strategy for ABSN, transfer and spring admission populations   Foster relationships with the NC community colleges and participate in applicable college fairs and recruitment activities   Identify candidates and serve on selection committee for the Alamance Community College Transfer scholarship Campus Visit Support  Support campus visits by conducting information sessions, meeting with prospective students, and participating in the rotation for Saturday campus visit coverage   Support campus visits during all on-campus admissions events   Conduct regular transfer student and ABSN specific on-campus / virtual information Community is foundational to Queens and a shared responsibility within our residential campus. All who work at Queens should demonstrate an understanding of and engagement with Queens’ foundational commitment to relationships, mentoring and collaboration in a close-knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Queens. Employees are encouraged to, for example, attend or participate in campus activities such as campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Queens community.