Senior Account Associate- Commercial Insurance

About the role

Job Description: Title:   Senior Account   Associate   - Commercial Lines   Work Mode:   Remote/ Eastern and Central Time Zones Only   | Location/Supporting:   Longwood, FL   | Book Focus:  International/ Reverse Flow   Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.   Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.   To view our branch locations, please visit: ioausa.com/locations     About the Role:   Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs.     Key Responsibilities:   Team Leadership:   Assist   in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.   Policy Management:  Track policy expirations for existing clients, ensuring renewals are processed accurately and on time.   Task Processing:  Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters.   New and Renewal Business Support:  Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.   Contract Review:   Assist   in reviewing contracts to ensure proper   coverages are   included.   Accounts Receivable:  Monitor reports and   take action   on delinquent accounts, collecting outstanding balances.   System Maintenance:   Maintain   agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.   Activity Monitoring:   Monitor   and maintain activity/suspense to ensure   timely   completion.   Communication:   Maintain   frequent, transparent communication with the account team   regarding   workload status and any issues.   Service Excellence:  Deliver excellent service, proactively   anticipate   needs, and respond quickly to service requests.   Policy Compliance:  Stay updated on company policies and procedures.   Continuous Improvement:   Seek   and adopt   best   practices to improve individual and team performance.   Champion IOA Values:   Demonstrate   integrity and leadership.     I deal Candidate   Qualifications:   3 + years of   customer service experience   in the insurance industry   Thorough knowledge of insurance brokerage and client needs   Required active licensing,   professional   designation   (CISR)   preferred   Strong analytical, problem-solving, and decision-making skills   Exceptional customer service, communication, multitasking, and organizational skills   Proficiency   in MS Office (Outlook, Word, Excel)   High School Diploma (or equivalent)     What We Offer:   Competitive salaries and bonus potential   Company-paid health insurance   Paid holidays, vacations, and sick time   401K with employer match   Professional growth and career progression opportunities   Respectful culture and work/family life balance   Community service commitment   Supportive teammates and a rewarding work environment     What to Expect   (Application Process):   30-Minute Phone Screen, Online Assessments, and Interview(s)   Salary Range The expected pay range for this position is 55-75K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.