Referral Coordinator

About the role

Pay Rate: $22.50 to $30.84 USD Schedule: Monday to Friday, 8:00 a.m. -5:00 p.m.  Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: The referral coordinator position is responsible to ensure patients have access to specialty care services by developing exceptional relationships with HealthPoint providers, patients and community partners to ensure specialty care needs are met. As a referral coordinator you will be responsible for tracking referral statuses, coordinating specialty care for patients and working with all parties to ensure an exceptional patient experience. Compensation is dependent on skills and experience. Your contribution to the team includes: Responsible for verifying eligibility, dates of coverage and benefits for specialty services with a high level of detail to ensure minimal disruptions or delays in care for patients Process referrals by coordinating chart notes, recent labs, diagnostics and other required documents to adhere to HealthPoint and Insurance guidelines related to referral requirements Communicate, problem solve and prioritize issues with patients, external specialists, HealthPoint providers, HealthPoint Managed Care department and health plans as appropriate. Adhere to HealthPoint policy and HIPAA laws to ensure patients information is protected and documented safely Act as liaison between Managed Care insurances and HealthPoint providers to coordinate prior authorizations for patient specialty care and diagnostics Develop and maintain contacts with specialists and diagnostic facilities and actively maintain master specialist list and accepted insurances Manage incoming messages and calls to ensure continuity of care for patients’ access specialty providers Tracking of high-risk referrals month to month and maintain consistent communication with external partners to ensure our patients receive care within the appropriate time Regular review of monthly reporting to ensure adherence to monthly processing times, and all referral statuses are up to date Update referral database with consultative reports received and print out additional reports as needed. Communicate approval or denial of referral authorization to patient and referring provider. Maintains good attendance, is punctual and works full scheduled shift is a condition of employment. Demonstrates respectful, professional and appropriate behavior that supports a team oriented work environment. Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of integrity, wisdom, creativity, cooperation, responsibility and respect into appropriate programs and services. Identify patients that may be eligible for case management services outside HealthPoint. Perform other duties as assigned by supervisor. Must have’s you’ll need to be successful:   Associate’s degree (AA) or equivalent from a two-year college or technical school and two years’ medical experience in a medical setting; or equivalent combination of education and experience. Ability to read and interpret technical and other complex documents. Ability to write routine correspondence such as letters and memos. Ability to present information in one-on-one and small group situations to internal and/or external patients. Understanding of medical terminology preferred. Ability to define problems, upload data, problem solve, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instruction. Constructive thinking and alternative short-to long-term solutions must be considered. Action plans must be developed and implemented. Possesses basic operating knowledge of computers. Beginning level of Word, Excel and Outlook required. Ability to type 35wpm. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. At HealthPoint, you'll find more than a job - you'll find meaningful work that strengthens the health of the communities we serve across King County. We're proud to invest in our employees by offering a comprehensive benefits package that supports your health, financial well-being, work-life balance, and professional growth.  Benefits-eligible employees enjoy: Comprehensive health coverage – Medical, dental, and vision insurance for employees and eligible dependents, plus HSA and FSA options. Financial wellbeing – Employer-paid life insurance, AD&D, disability coverage, and a 401(k)-retirement plan with employer match. Time to recharge – Generous Paid Time Off (PTO), Extended Illness Time Away, eight (8) paid holidays, three (3) floating holidays, Compassion Time Away, and Opportunity Time Off for extended personal time away to rest and recharge. Well-being resources – Employee Assistance Program (EAP), employee wellness program, and access to voluntary benefits including supplemental life, critical illness, accident, identity theft, and pet insurance. Career development – Professional development, ongoing learning, and opportunities for career growth within a mission-driven organization. Join a team that is committed to improving health equity while making a lasting difference in the lives of our patients, our communities, and one another.  Immunization Requirements: As a condition of employment, all new hires must provide proof of required vaccination and/or immunity for:  COVID-19 - HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. Individuals who received the Johnson & Johnson vaccine must provide documentation of an alternate COVID-19 vaccine or vaccine series.  MMR (Measles, Mumps, Rubella) Varicella Annual Influenza TB QuantiFERON Gold titer draw Employees working in a HealthPoint clinic must also provide proof of:   Tdap vaccination (within the last 10 years) Hepatitis B vaccination (for clinical positions with potential exposure to blood or bloodborne pathogens) Documentation must be provided before your start date. If you are unable to provide documentation, HealthPoint can provide required vaccinations or immunity titers at no cost. To learn more about HealthPoint, go to! #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.