Quality Assurance Analyst - Tagalog (Thailand)

About the role

Overview Evaluations (Audit & DSATs) to identify if we can appeal (Results for iQA) Share feedback with the agents on all people related defects (Quality Audits – CC, BC and Cc) and DSATs (Agent Related) Conduct training and refreshers Support and mentor new employees Help operations on key metrics performance (Sharing insights & suggest action plan) Responsibilities •…