IT PROFESSIONAL-INFRASTRUCTURE (ENTERPRISE NETWORK & DATA SERVICES)

About the role

Posting number: 39503 Department: Houston Information Technology Services Division: HITS - ENTERPRISE INFRASTRUCTURE SERVICES (EIS) Job classification: IT PROFESSIONAL - INFRASTRUCTURE Posting type: Open Categories: IT and Computers Summary HITS.png Applications accepted from: ALL PERSONS INTERESTED Job Classification: IT PROFESSIONAL – INFRASTRUCTURE (ENTERPRISE NETWORK & DATA SERVICES)  Posting Number: 39503 Department: HOUSTON INFORMATION TECHNOLOGY SERVICES Division: ENTERPRISE INFRASTRUCTURE SERVICES Reporting Location: 611 WALKER Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM*    *Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS Responsible assisting with the design, implementation, and operation of the City of Houston’s network infrastructure. Responsible for installation, operation, testing, and maintenance of routers, layer 2/3 switches, 802.11 and other network infrastructure equipment as assigned. Requires technical knowledge in performing analysis of software, hardware, and transmission facilities using various diagnostic tools in support of efficient network operations. Participate in a weekly 24/7 on call rotation to troubleshoot and repair and restore network connectivity to customers as needed. IT Professional – Infrastructure will be required to perform medium networking skills with minimal supervision and in accordance with published standards. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Serves as a primary technical professional by overseeing a variety of analytical and technical assignments that are moderate to complex within the Houston Metropolitan area, with responsibilities of maintaining routers, switches, data centers networking, wireless infrastructure along with other network infrastructure equipment. Responsible for assigned network technology and infrastructure systems which includes planning, managing, implementing, installing, and documenting network infrastructure projects and upgrades.  Driving is required to provide onsite or remote access diagnoses and resolution to network hardware and software problems by responding to customers and service desk work requests. Participates in a weekly 24/7 on call rotation to troubleshoot, repair and restore network connectivity to customers as needed.  The IT Professional will be required to perform moderate to complex networking skills with minimal supervision and in accordance with published standards. Provide network assistance to Project Managers when assigned to a project. Compliance & Security Requirements:  CJIS Certification (or ability to obtain within 90 days of hire) is mandatory. Must successfully pass a comprehensive background check, including criminal history, and fingerprinting per Houston Police Department and CJIS standards. Candidate must maintain eligibility for access to sensitive law enforcement buildings, systems and data. The position requires familiarity with: Cisco Routing and Switching Platforms (Catalyst, Nexus, ASR, ISR 1800/1100, etc.) SDWAN DMVPN Wi-Fi technology EIGRP/BGP NX-OS/IOS XE Meraki  WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as routers, switches, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal.  There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature, and humid/wet conditions,  essentially normal office environment.  May occasionally require work in outdoor environment. Examples of duties EDUCATION REQUIREMENTS Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. EXPERIENCE REQUIREMENTS At least five (5) years of technology experience supporting IT infrastructure including networks, security, and hardware.  System-specific technical certifications will often be required.  Greater than 5 years of directly applicable experience may be considered for substitution of up to two (2) years of the education requirement. LICENSE REQUIREMENTS A valid Texas Driver License and compliance with the City of Houston’s policy on driving (AP 2-2).  Qualifications **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preferences shall be given to applicants that hold a Cisco Certified Network Associate or Cisco Certified Network Professional Certification or similar Cisco certification.  Preferences shall be given to those with the following qualities: Experience as a Senior Network Engineer/Architect Expert knowledge of LAN/MAN/WAN ethernet services Current or former CCNP or CCIE The following skills are also preferred but not required: Cisco ACI Cisco DNAC Cisco ISE SD-WAN VRF/MPLS DNS Thousand Eyes Supplemental information SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test SAFETY IMPACT POSITION      YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.  PAY GRADE: 25 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: .  To view your detailed application status, please log-in to your online profile by visiting: or call (832/393-0204). If you need special services or accommodations, call (832/393-0204). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.    EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.