IT Operations Technician

About the role

Job Details Division: Nucor Business Technology Location: Frankfort, KY, United States     Other Available Locations: Indiana Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.     Basic Job Functions:   Nucor Business Technology (NBT)  is seeking qualified applicants for the position of  IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. The IT Operations Technician will provide technical support to Nucor Data Systems as required. Installing, configuring, testing, and supporting various business applications and infrastructure hardware (networking, computers, camera systems, wireless hand-held devices, etc.).    This position will be based onsite at either our Nucor Data Systems location in Frankfort, KY or Madison, IN. The selected candidate will provide support for both locations and must be willing to travel regularly, typically 60/40, between Frankfort and Madison.    Responsibilities include but are not limited to:    Provide technical support to employees using phone, email, chat, and the ticketing system; provide in-person support to onsite employees and remote support to other locations  Order, configure, and deploy new equipment and manage used inventory  Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software and applications  Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, servers, access control systems and network devices  Create and support user account and group membership setups  Support project work as assigned  Create and maintain documentation regarding incidents, projects, and inventory  Work a rotational on-call IT support schedule that may include evenings and weekends as needed  Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year    This role plays a key part in accelerating our AI and automation roadmap, including the design and implementation of agentic systems that reduce manual effort and improve workflow efficiency. This position will require a partnership with business stakeholders to translate real operational challenges into scalable, AI‑powered solutions.    Candidates must be legally authorized to work in the US (Nucor ­­Business Technology (NBT) will not sponsor the need for a visa now or in the future).     Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.   Minimum Qualifications:   1-year technical experience supporting users with hardware, software, administration and IT customer support as defined in the responsibilities IT related associate degree, or 2 years of equivalent recent experience    Preferred Qualifications:   Experience installing, configuring, and troubleshooting MS Windows, Office, Outlook, and other basic Windows applications  Experience troubleshooting networking equipment, Conference rooms audio/visual, and access control systems/cameras/badges  Experience with workstation imaging software and an MDM solution such as Microsoft Intune  Experience in a heavy industrial setting  SAS Platform experience  Microsoft PowerShell Experience  Cloud Management Experience  Microsoft ADO Experience  Experience working in a Scrum project management framework      Nucor is an Equal Opportunity Employer and a drug-free workplace