IT Manufacturing Support Technician, Infrastructure Engineering

About the role

What to Expect Tesla has an opportunity for an IT Manufacturing Support Technician at its Sparks, NV location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy. Please note, this is a night shift role. What You’ll Do Primary responsibility is to keep manufacturing lines running  Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines  Quickly respond to requests and incidents from our customers  Troubleshoot Hardware, Operating System and software issues  Troubleshoot Network issues from the client up to the switch and IDF  Interface with the various manufacturing groups to understand issues  Interpret how to solve long term needs within the framework of IT MFG standards  What You’ll Bring Minimum of 5 years’ experience within a desktop support or system admin role  Experience troubleshooting hardware issues and replacing hardware on Windows machines.  Experience troubleshooting printings, barcode scanners, digital signage  Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems  Linux support experience  Must be available for swing shift, weekends, and on-call support  Network hardware support experience  Dev/Ops experience  Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program