INFORMATION TECHNOLOGY TECHNICIAN - Business Systems

About the role

Posting number: 0836-0926 Department: Information Services Department Job classification: INFORMATION TECHNOLOGY TECHNICIAN Posting type: Open Categories: IT and Computers Summary (Employees who have not completed their INITIAL probationary period are not eligible). Applications will be accepted on a continuous basis. The first review of applications is scheduled to occur for applications received before 5:00 PM on September 22, 2026. This recruitment may close at any time after that date, once a sufficiently strong candidate pool has been established. Note:  This job description is currently being updated and is under review for final approval. In Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team.  At this time, we have an outstanding career opportunity available, as we're looking for the right person to serve as   Information Technology Technician in the Business Systems division of the Information Technology Services Department. The ideal candidate for this role should possess a mix of technical skills, problem-solving ability, and strong customer focus, backed by one year of hands-on experience in software development and application support. They should be skilled in Windows OS, Python, Java, ASP.NET, and C#, with a solid understanding of databases, ETL processes, and SSRS reporting. The candidate should also have experience in installing, configuring, and troubleshooting business applications, ensuring seamless integration and functionality. Excellent communication skills and a customer-first mindset are required to provide effective support and ensure a positive user experience. Finally, the candidate must demonstrate a commitment to continuous learning and staying up to date with emerging technologies and best practices in IT and application support. Information Technology Services Department The Information Technology Services (ITS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognize the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost effective and scalable. We believe in the concept of future proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into three divisions: Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. The Position Under close supervision, the Information Technology Technician learns and performs a variety of entry and intermediate-level technical duties in support of minicomputer systems, local and wide area networks, and associated peripheral equipment.  The Information Technology Technician series consists of Information Technology Technician, Senior Information Technology Technician, and Lead Information Technology Technician. While the work may be similar, the distinction amongst levels is determined according to the complexity of the work assigned, the range of supervision needed, and the expertise required to perform the work at the designated level. Examples of duties Assigned to service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio visual equipment; performs remote desktop or on-site assessment to determine cause of problems Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders Assists with routine system backups, upgrades and/or other hardware/software support activities Connects computers to printers, scanners, personal digital assistants and other peripheral equipment; loads software Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions Coordinates with manufacturers for all warranty services equipment  Performs asset inventory and prepares and maintains system documentation Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems Sets up audio visual and computer equipment in conference rooms and other locations for meetings   Click here to view the full job description Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying.  A typical combination includes: Education:   High school diploma or equivalent certificate. College-level coursework (minimum 30 semester units) in computer science or other related field preferred.  Associate’s degree in computer science or other closely related field desirable.     Experience:   One (1) year of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, printers, and configuration of said hardware and associated software. License/Certificate:   Possession of a valid California Class C driver’s license and an acceptable driving record are required at the time of appointment and throughout employment.   SPECIAL CONDITIONS Must be able to respond to emergency services call out. Must pass a comprehensive background investigation. Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Public Employee Disaster Service Worker:  In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. Click here to view the full job description APPLICATION AND SELECTION PROCESS An online application must be fully completed. Applicants must clearly demonstrate that they meet the minimum education, experience, license and/or certification requirements to be considered. Applicants whose qualifications best meet the City’s needs will be invited to participate in a virtual oral examination (weighted 100%), which will be scheduled once a sufficiently strong candidate pool has been established. Eligible List. Selection Interview. Background. Appointment. Supplemental information