General Manager

About the role

At Mexican Sugar, bold flavor and elegant presentation come together to create refined Pan-Latin dining experiences. Everything we serve is made from scratch using authentic ingredients and traditional cooking methods.   We bring a lavish, authentic Latin American atmosphere to life for our Guests, powered by the talents and contributions of every person on the team. A passion for innovative Latin-inspired cuisine, exquisite small-batch cocktails and premium tequilas is a must.   JOB SUMMARY   We are seeking an experienced General Manager to lead the overall performance of Mexican Sugar. As our GM, you will oversee restaurant operations, financial performance, leadership development and the Guest experience while bringing our Brand DNA to life each day.   You will think strategically, lead through others and develop a strong management team capable of delivering exceptional results. Our ideal General Manager balances long-term business strategy with hands-on restaurant leadership while creating an environment that surrounds our Guests in rich, sultry and luxurious comfort.   COMPENSATION   Salary Range: $85,000–$110,000 per year, plus monthly profit share   BENEFITS: THE GOOD STUFF   Flexible schedules   Up to 17 days of Paid Time Off   401(k) match   Medical, dental and vision insurance after 60 days   Free access to mental health services   Growth and leadership development opportunities   EXPERIENCE AND QUALIFICATIONS   3–5+ years of restaurant management experience in a high-volume, full-service environment   General Manager experience in a premium, upscale or high-end dining environment strongly preferred   Strong understanding of profit and loss statements, budgeting, forecasting, labor management and cost controls   Proven ability to drive sales, improve profitability and develop high-performing restaurant teams   Results-driven, trustworthy and team-oriented leadership style   Strong communication, organization, problem-solving and decision-making skills   Genuine passion for hospitality, Latin-inspired cuisine, small-batch cocktails and premium tequilas   Bilingual English and Spanish skills are a plus   Food Manager certification required   Bachelor’s degree or professional certification in hospitality, culinary arts or a related field preferred   Ability to work a flexible schedule, including days, evenings, weekends and holidays as business needs require   Must be able to stand for extended periods and lift up to 50 pounds.     KEY RESPONSIBILITIES   BUSINESS STRATEGIST   Create and adjust annual and quarterly operating plans based on sales trends, market conditions and restaurant performance   Drive top-line sales through elevated Guest experiences, community partnerships and strong restaurant leadership   Review financial results and identify opportunities to increase sales, control expenses and improve profitability   Ensure effective labor management through accurate forecasting and weekly schedule review   Maintain a safe, organized and well-manicured restaurant that is as polished behind the scenes as it is for our Guests   Develop strategies that strengthen Mexican Sugar’s competitive position and presence within the community   EXPERIENCE CURATOR   Bring Mexican Sugar’s Brand DNA to life through innovative cuisine, small-batch cocktails, premium tequilas, atmosphere and personalized service   Partner with the Chef de Cuisine to deliver a consistently exceptional scratch-made menu for daily dining, private events and special experiences   Lead the Bar Manager in maintaining an industry-leading cocktail, tequila and spirits program   Partner with FB Experiences and FB Society leaders to develop creative experiences that drive sales inside and outside the restaurant   Remain visible and engaged with Guests, personally resolving concerns and correcting experiences that do not meet our standards   Create memorable service that remains two steps ahead and surrounds our Guests in rich, sultry and luxurious comfort   PEOPLE CHAMPION   Hire, train, develop and retain some of the best talent in the industry   Ensure Team Members have the knowledge, tools and resources necessary to succeed   Execute our Best First Day orientation and onboarding process for new Team Members and Managers   Create a polished, positive and accountable culture that attracts talented people and allows them to perform at their best   Coach consistently, celebrate team wins and address performance opportunities fairly and directly   Foster productive collaboration between the front-of-house and culinary teams   LEADERSHIP GURU   Develop Managers to take ownership of their Areas of Responsibility and establish clear standards for performance   Oversee AOR distribution and execution, following up consistently and redirecting results when needed   Lead Manager meetings focused on sales, financial performance, restaurant priorities and opportunities for improvement   Hold regular one-on-one meetings with Managers to review AOR performance and long-term professional goals   Build internal talent with an “Always Ready with the Next One” mentality that supports continued brand growth   Hold the leadership team accountable for measurable operational and financial results   OPERATIONAL LEADER   Oversee daily restaurant operations and ensure consistent execution of our standards, systems and procedures   Maintain an active, hands-on leadership presence during service   Ensure appropriate staffing, scheduling, inventory and cost-control practices across the restaurant   Oversee service, culinary, bar, facility and Guest-experience standards   Maintain the cleanliness, organization and preventive maintenance of the restaurant and its equipment   Ensure compliance with all company policies and applicable employment, food safety, sanitation, alcohol service and workplace safety requirements   If you are passionate about developing great teams, delivering memorable Guest experiences and creating elevated Pan-Latin hospitality, we invite you to apply.   We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.   Equal Opportunity Employer