Director Revenue Cycle

About the role

Essential Functions:   Manage all departmental matters including personnel, resource management, reporting, training, and other organizational requirements Develop training plans, facilitate staff training on policies/ procedures, EHR software, other relevant software, systems, metrics, compliance related to the revenue cycle process Creates work standards, monitors quality and quantity of work processed, and ensures that policies are communicated and administrated consistently Management of all business-related functions of the patient visit from point of charge posting, billing, payment posting, deposits, and accurate adjunction of the patient’s accounts. Ensures all services performed are billed/collected for Analyzes, troubleshoots, and measures performance for the processes affecting the revenue cycle. Identify all opportunities and all missed opportunities Implement reliable solutions for improvement; continually identifying opportunities to automate processes and maximize collections Works in partnership with the Health Systems Administrators to ensure optimal system configuration is maintained Determines opportunities for improvement Ensures patient credit balances are handled promptly and appropriately Acts as the liaison between the health center and health insurance plans, practice management systems, and third-party vendors Collaborates with all levels of the organization to drive results in the above areas. Makes strategic recommendations to improve workflow Builds and runs reporting out of the electronic health records o facilitate collections and to build workflow with other departments Manages outsourced collection efforts Supports the internal QA program by developing, tracking, and improving revenue cycle KPI's Reports all revenue cycle activities to executive management for strategic goal building and financial sustainability Qualifications: Bachelor’s Degree in finance, Business Administration, Healthcare Administration, or related field OR 7+ Years’ experience in Healthcare Billing, Collections, and/or Revenue Cycle Management Proficient in all Microsoft Office applications as well as medical office software Proficient in electronic Health Record Systems Proven experience in healthcare billing Sound knowledge of health insurance providers Strong interpersonal and organizational skills Excellent customer service skills The ability to work in a fast-paced environment