Director of Sales

About the role

A rewarding job. A balanced life.   Like most companies, Wayne Homes has a list of values that we strive to live up to. But to keep this from getting long and boring, we’ll just reduce all those values to a single idea: do right by everyone. In other words, we want to give customers not just a great home but a great buying experience. And we very much want to give employees not just a job that pays well but a career that promotes wellness. That offers a rich, balanced life.  At Wayne Homes, we’re continuously evolving and improving our career and compensation program. And within our list of benefits, we provide unique opportunities to grow your income, advance your career and enhance your personal well-being.  For example, in addition to medical insurance, your benefits will include AccelWell, which gives you access to health coaches as well as personalized meal and workout plans. We’ll give you RAK Days (a.k.a. Random Acts of Kindness Days), when you can knock off work and volunteer for the community cause of your choice. We’ll actively promote your career growth with tuition assistance and opportunities for advancement. We love a good party, so expect quarterly and annual company celebrations. And when you’re ready to build a Wayne home of your own, you’ll get a very nice employee discount.  Of course, these benefits are in addition to all the standard stuff — 401k, paid holidays, generous paid time off and so on.  It all comes down to this. We want happy customers because a happy customer is a loyal customer. And we want happy employees because a happy employee is a great addition to the Wayne Homes family.  Open Position: Director of Sales   Duties Lead Sales Managers to meet quarterly sales goals with a focus on conversion, margin, contract quality, market conditions, model readiness, and Net Promotor Score. Increase sales, profitability, and Net Promoter Score year-over-year, reviewed monthly. Manage Sales Managers and division sales staff for continuous improvement. Oversee sales training and mentoring programs. Control incentives and expenses to meet company goals. Recruits, interviews, hires, and delivers training to supervisory and management staff in the department.  Oversee workflow of the team utilizing established systems and processes. Provide constructive coaching and feedback during office visits to enhance KPMs. Collaborate with construction partners to ensure sales, starts, and closings stay on schedule. Resolve escalated customer issues and complaints promptly. Manage employee discipline and terminations per company policy.  Skillset, Education, Experience Requirements Bachelor’s degree preferred; will consider equivalent work experience Minimum five years’ experience leading a team Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Excellent listening, negotiation, and presentation skills Strong problem-solving skills Strong supervisory and leadership skills Proven ability to drive the sales process from start to finish Understanding of how to position products against competitors Proficient with Microsoft Office Suite or related software Must be able to type a minimum of 75 wpm Must be licensed insurable driver with clean driving report Benefits Offered Medical, Dental and Vision Insurance Employer-Paid Life and AD&D Insurance Short-Term Disability, Long-Term Disability and Life Insurance Flexible Spending Account / Health Spending Account 401k with matching Paid Time Off, including paid time for volunteering in your community Employee Retail Discounts Referral Program Tuition Assistance Wayne Homes has been named a 2026 NorthCoast 99 award winner by ERC, the Employers Resource Council. The NorthCoast 99 award honors 99 great Northeast Ohio workplaces for top talent. This is the ninth time that Wayne Homes has received the prestigious NorthCoast 99 award. To Recruitment Agencies: We are handling recruitment internally and are not accepting agency inquiries, submissions, or partnership proposals at this time. Should we require external support, we will proactively reach out to agencies in our network.