Customer Service Representative

About the role

Customer Service Representative — Falls Creek, PA   Gary & Sons has built its reputation by taking care of customers and building a team people want to stay with.   We’re looking for professionals who value steady work, strong relationships, and a company that believes in doing things the right way. If you want to work somewhere your contribution matters and where you can build a long-term career, we’d like to talk to you.   We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.     Job Duties   Answer incoming calls and provide a professional, friendly customer experience   Schedule service appointments and gather accurate customer information   Listen to customer concerns and ask the right questions to understand their needs   Handle multiple calls, tasks, and priorities in a fast-paced environment   Follow up with customers as needed   Identify opportunities for additional services and maintenance plans   Enter and maintain accurate customer information in company systems   Communicate with dispatchers, technicians, and other team members   Handle customer concerns calmly and professionally   Assist with administrative tasks and special projects as needed     Skills & Experience   1+ years of customer service, call center, or home services experience preferred   Excellent phone presence and communication skills   Strong organization and attention to detail   Ability to multitask and prioritize in a busy environment   Comfortable handling upset or frustrated customers   Basic computer proficiency and ability to learn new software quickly   Strong written communication skills   Dependable, positive, and team-oriented   HVAC, plumbing, electrical, or Service Titan experience is a plus     What Success Looks Like   Shows up ready to work and follows through on commitments   Takes pride in quality work and attention to detail   Communicates clearly with customers and teammates   Works safely and follows established processes   Takes ownership, solves problems, and is willing to keep learning     Benefits   Medical, dental, and vision insurance   401(k) with company match   Paid time off and paid holidays   Company-paid life and disability insurance   Paid training and professional development   Opportunities for career growth and advancement