Child Welfare Case Aide Supervisor

About the role

What You'll Be Doing The Wake House Visitation Center Supervisor is responsible for the day-to-day oversight and coordination of the Supervised Visitation Center, ensuring that visitation services are delivered in a safe, structured, family-centered, and supportive environment. This position provides direct supervision to part-time visitation center staff and works closely with the Transportation Supervisor and other team members to ensure visitation and transportation services are coordinated effectively. In addition to supporting the daily operations of visitation services, the Supervisor will work collaboratively with Visitation Center leadership, staff, and community partners to support and expand a comprehensive visitation center model that extends beyond supervised visitation. The Supervisor will assist in developing and strengthening community partnerships that bring supportive services, resources, programs, and family-centered activities directly into the visitation center. In collaboration with the supervisory team, the Supervisor will support the integration of these partnerships and resources into visitation center operations.   This collaborative approach will help maintain a welcoming, resource-rich environment that strengthens families, promotes positive parent-child interactions, and connects families with services that support stability, well-being, and successful permanency outcomes. Key Responsibilities: Visitation Center Oversight: Manage the daily operations of the Supervised Visitation Center and ensure visits are conducted safely, consistently, and in accordance with established policies and procedures Staff Supervision: Provide day-to-day supervision, scheduling, guidance, and support to part-time visitation center staff to ensure adequate coverage and high-quality service delivery Transportation Coordination: Work closely with the Transportation Supervisor to coordinate transportation and visitation schedules, address service needs, and ensure families and children are able to access scheduled visits Family Visitation Center Passes: Oversee and coordinate the Family Visitation Center Pass process, including appropriate documentation, tracking, communication, and utilization of the visitation center Community Partnerships: Develop and maintain relationships with community organizations, nonprofits, service providers, faith-based organizations, and other partners to expand the resources and supportive services available to children and families utilizing the center Comprehensive Visitation Services: Identify opportunities for community partners to provide programs, educational opportunities, family activities, workshops, resources, and other supportive services at the visitation center Community Programs and Resources: Oversee and coordinate visitation center support programs, including the Visitation Center Resource Closet, Family Resource Pantry, and other family-focused initiatives that provide children and families with access to essential items, resources, and supportive services Weekend On-Call Coverage: Participate in a rotating weekend on-call schedule to provide supervisory support and coverage for visitation and transportation services, including responding to operational needs, addressing service-related concerns, and supporting staff as needed Program Development: Assist with developing new programs, activities, and collaborative initiatives that strengthen the visitation experience and help establish the center as a comprehensive family support resource Team Collaboration: Work as part of a multidisciplinary team and maintain effective communication with visitation staff, transportation staff, social workers, community partners, and other stakeholders Quality Assurance and Reporting: Monitor visitation center activities, maintain appropriate records, track program participation and service utilization, and identify opportunities for continuous program improvement About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) Associate's degree Three years of job-related experience Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Demonstrated success leading and strengthening an established, experienced team Significant leadership experience in child welfare, supervised visitation, family support, or human services Demonstrated success improving operations, strengthening accountability, and achieving measurable program results Proven experience leading organizational or programmatic change from planning through successful implementation Demonstrated success developing community partnerships that resulted in expanded services, resources, or programming Advanced experience in performance management, quality improvement, data-driven decision-making, and outcome measurement How Will We Know You're 'The One'? Advanced knowledge of child welfare, Permanency Planning (Foster Care), supervised visitation, and family-centered practices Strong ability to lead by example, set clear expectations, actively listen, coach and develop staff, provide constructive feedback, recognize accomplishments, and promote accountability Strong ability to build trusting relationships and lead with integrity, fairness, empathy, and professionalism when working with staff, families, and community partners Demonstrated ability to independently identify operational needs, solve problems, and ensure timely follow-through Strong ability to lead daily operations, manage competing priorities, and make sound decisions in a fast-paced environment Advanced skill in using data, performance measures, and quality improvement strategies to strengthen program outcomes Strong ability to build collaborative relationships, lead projects, and develop innovative partnerships that expand services for children and families About This Position Location: Wake House Raleigh, NC 27608 Employment Type: Regular Work Schedule: Mon-Fri 12:00pm-8:00pm, with rotating on-call weekend coverage Hiring Range: 25.34 - 27.72 Commensurate with Experience Market Range: 25.34 - 30.10 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 8/25/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.