Associate Customer Service

About the role

About This Role The Client Services Associate is responsible for providing customer care to Sensitech’s client base.  The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science Food and Consumer & Industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is available in our Beverly, MA and Redmond, WA.  Key Responsibilities Account Set Up & Management relating to Customer Relationship Management & ERP database maintenance Coordinate with Sales and customer to enter appropriate account information Order Support Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication Phone support Field inbound calls regarding customer inquiries and orders Quote Management Customer & Product Support Troubleshoot logistics, product and procedural issues Act as a customer advocate to ensure timely delivery and engage in customer complaint process Actively participate with Client Services team to establish processes and improve efficiency Add value to internal and external customers Support clients program/project compliance Lead qualification and follow up with Sales Return Materials Authorization for post-sale services Complete projects with little supervision and/or direction Other tasks as assigned Required Qualifications   High School Diploma OR GE 3+ years of experience in customer facing role 3+ years of experience with ERP system, including CRM, Sales Order Entry, Credit Return modules or inventory/purchasing modules. Preferred Qualifications Bachelor’s Degree Ability and desire to succeed in a cross-functional working environment required Ability and desire to learn client base and industries Experience working with international customers 3+ years of experience with Microsoft Office Suite 3+ years of experience in Operations and Logistics Support role Ability to work independently with minimal supervision Demonstrate passion, dedication, professionalism, proactive and ambitious, and proven execution Desire to grow with company Professional written and verbal communication skills to clearly convey ideas, information, and concept Superior attention to detail to accurately input data and navigate databases