512 - Client Care Tech Support - Technical Support Specialist I

About the role

What we need... We are seeking a customer focused technical professional to support and resolve a wide range of technology issues for our banking customers. This role is ideal for someone who enjoys troubleshooting, maintaining secure and reliable systems, and delivering excellent service while working in a collaborative environment. What’s in it for you.... COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award winning employer, including: • Hybrid schedules and ample paid time off supporting work/life balance and flexibility • Customized training and onboarding to support you in your first year at COCC • Robust employee development programs aligned with career pathing objectives • Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets • Generous PTO, benefits, and competitive compensation • On-site fitness centers, wellness incentives, and lifestyle spending accounts • Tuition reimbursement • One on one career coaching • DEIB initiatives championing inclusion and encouraging you to bring your whole self to work • Financial planning assistance with certified professionals • Peer recognition programs What You’ll do... • Analyze, support, and resolve customer technical issues related to operating systems, applications, data communications, firewalls, email, remote access, software, and hardware peripherals. • Assist the Technical Consulting Group with onsite and remote client engagements. • Meet established service level objectives and maintain timely resolution of assigned incidents and requests. • Coordinate and manage escalations in a timely and professional manner. • Perform preventative maintenance and system health activities. • Deploy operating system and third-party software updates to assigned customers. • Assist with testing and validation of updates prior to customer deployment. • Identify areas of risk or concern and assist with developing and implementing resolutions. • Participate in customer projects, technology upgrades, and other company initiatives as needed. What You’ll bring... • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience • Minimum 1 year of experience in an industry standard help desk role • 1+ years of experience supporting customers in a multiple Microsoft operating system environment • Ability to communicate effectively with all levels of staff and management both verbally and in writing • Ability to demonstrate accountability, accept responsibility, and work effectively within teams and workgroups • Excellent customer service skills • Ability to operate, install, configure, and maintain Microsoft Windows Operating Systems • Experience supporting standard Windows applications, Java, and Microsoft Office • Experience supporting custom Windows applications • Experience supporting network printers • TCP/IP knowledge Salary Range for this role is $53,400-$72,200 per year. Role is hybrid onsite in Rocky Hil, CT